SHIPPING & DELIVERY
We deliver free to most of the mainland UK
Once your order has been placed our team will get to work on building your mattress. Once the mattress is built and ready to ship we deliver it to our delivery partner.
We work with an independent family owned logistics company who have been established for the last 30 years like ourselves. Once they have your mattress they look at planning deliveries in the most fuel efficient way, they will contact you to arrange a delivery date and time slot.
How long will delivery take?
Once you have placed your order, your mattress should take between 7 to 14 working days to deliver.
We hand-make each of our mattresses, with care and precision to provide our customers with the best mattress possible. Once our delivery partner has the mattress, they will contact you to arrange delivery.
Will someone take it upstairs? Yes of course. We know taking a new mattress upstairs can be very tricky that’s why our specialist delivery team do the hard work for you, by taking the mattress to your room of choice.
Disposal Service – Additional charges will apply
We can collect and recycle your old mattress and bed at the time of delivering your new one.
Please leave the old mattress and bed unmade and disassembled and our delivery partners will do the rest. Everything collected is recycled. We do not send mattresses to landfill.
The mattress is taken apart by hand in an extremely labour-intensive procedure, hence the higher cost of sending your mattress for recycling. The springs must be removed to be sent for metal recycling. The foam and fillings can be recycled to make carpet underlay and other products.
In some cases, for hygiene reasons our delivery partners might ask the customer to bag up some items and they have the right to refuse to collect any items.
Please contact the shop 01455 846017 for additional charges.
Where we charge for Delivery in the UK – Please contact the office for delivery to these post codes in Scotland & Cornwall: Additional charges will apply
Zone 3 – Central belt of Scotland & Zone 6 – Cornwall & Devon – Surcharge Areas please add £35 + VAT excess to these postcode areas
The surcharge listed below will apply to deliveries in these specific postcode areas:
CA, DG1-4, EH1-38, G1-80, FK1-16, KA, ML, TD1-9 – Central Belt of Scotland
TR, PL, EX & TQ – Cornwall & Devon Area
Zone 4 – Scottish Highlands – Surcharge Areas please add £55 + VAT excess to these postcode areas
AB1-30, DD1-11, DG5-9, DG13-14, EH39-42, FK17-21, G81-84, IV1-6, IV12-13, IV30-36, KY1-KY16,
PA1-19, PH1-14, TD10-15.
Zone 4 Remote – Area 1 – Surcharge Areas please add £115 + VAT excess to these postcode areas.
AB31+, KW6-10, IV7-11, IV14-20, PA21-27, PA80, PH15-26, IV63.
Zone 4 Remote – Area 2 – Surcharge Areas please add £145 + VAT excess to these postcode areas.
IV24-25, IV28, KW1-5, PA32-38, PH30-35, PH49-50
Zone 4 Remote – Area 3 – Surcharge Areas please add £165 +VAT excess to these postcode areas.
IV21-33, IV26-27, IV52-54, IV40 Mainland Only, KW11-KW14, PA28-PA31, PH36-PH41
Zone 4 – Offshore Scotland – Surcharge start at £175 – £300 + VAT excess to these postcode areas (please call us)
HS1-HS9, IV40 Isle of Raasay, IV41-IV49, IV51, IV55-IV56, KA27, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH41-PH44 and ZE
Please allow up to 15 – 28 working days for delivery to the above areas.